Important: By using the bgn88 platform, you are considered to have read and agreed to all terms of this Privacy Policy. Please read this policy carefully.
1 Introduction
bgn88 ("we", "our", or "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. We believe that protecting your personal information is one of our highest responsibilities. This Privacy Policy ("Policy") informs you how we collect your information, why we collect it, how we use it, and how we keep it secure.
This Policy applies to the bgn88 website, mobile platform, and all related services. You must be 21 years of age or older to use our services.
2 What Information We Collect
bgn88 may collect the following types of information:
2.1 Personally Identifiable Information
When you open an account with bgn88 or contact us, we may collect:
- Full name and date of birth
- Email address and mobile number
- National ID card or other identity verification documents
- Mailing address (if applicable)
- Payment method details (such as bKash, Nagad, or Rocket account information)
2.2 Transaction-Related Information
We retain records of your deposit and withdrawal activity, betting history, and bonus usage details. This information is essential for financial security and implementing responsible gaming policies.
2.3 Technical Information
When you use bgn88, certain information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Date and time of access to the platform (per Bangladesh Standard Time — BST, UTC+6)
- Which pages you visited and how long you stayed
- Referral source (where you came from before reaching our site)
2.4 Communication Information
If you contact our support team via live chat or email, records of those conversations may be retained. This is required for service quality improvement and dispute resolution.
3 Purpose of Data Use
bgn88 uses the information we collect for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To process your deposits, withdrawals, and gaming activity.
- Identity Verification (KYC): To verify your identity in order to prevent fraud and ensure secure transactions.
- Customer Support: To resolve your issues and answer your questions.
- Responsible Gaming: To monitor your playing patterns, identify potential risks, and provide assistance.
- Promotional Communications: To inform you about relevant offers and updates, if you have given your consent.
- Service Improvement: To use analytical data to enhance the platform experience.
- Legal Compliance: To meet applicable legal obligations.
4 Cookies & Tracking Technologies
bgn88 uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential Cookies: Necessary for the basic functionality of the platform — such as maintaining login sessions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect anonymous statistics to monitor and improve platform performance.
You can control or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.
5 Data Sharing & Disclosure
bgn88 does not sell or commercially transfer your personal information to third parties. However, information may be shared in the following circumstances:
5.1 Service Providers
Limited information may be shared with payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and game suppliers, as is essential for service delivery. These entities operate under our instructions and may not use your information for their own purposes.
5.2 Legal Requirements
Information may be disclosed to comply with a valid order or directive from a competent court or regulatory authority.
5.3 Fraud Prevention
Necessary information may be shared with investigating agencies to prevent money laundering, fraud, or other unlawful activity.
bgn88 never sells your information to third parties for advertising purposes.
6 Data Security Measures
bgn88 has implemented industry-standard technical and administrative measures to protect your information:
- SSL Encryption: All data transfers between our platform and your browser are secured by TLS encryption.
- Secure Data Storage: Your information is stored in encrypted form on secured servers.
- Access Controls: Only authorized personnel can access your information, and they are bound by confidentiality agreements.
- Regular Security Reviews: We conduct regular security assessments to identify potential vulnerabilities.
- Payment Security: All financial transactions are processed through the built-in security systems of bKash, Nagad, and Rocket.
However, complete security cannot be guaranteed for data transmitted over the internet. We take every precaution, but a residual risk exists with any internet-based service.
7 Data Retention Period
bgn88 retains your information for as long as:
- your account remains active;
- it is needed to provide the service;
- it is required to meet applicable legal obligations;
- or it is needed for legitimate business purposes.
Even after an account is closed, financial transaction records and identity verification documents may be retained for a specified period as required by law. Information that is no longer needed is securely deleted or anonymized.
8 Your Rights
As a user of our platform, you have the following rights:
8.1 Right to Access
If you wish to know, we can inform you of what information we hold about you.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. Please contact our support team for this.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations.
8.4 Right to Withdraw from Marketing Communications
You may opt out of promotional communications at any time. Use the unsubscribe link in an email or let our support team know.
To exercise any of the above rights, contact us at [email protected].
9 Child Protection
bgn88 strictly provides services only to those aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, that account will be closed immediately and the associated information will be deleted.
If you suspect a minor is using our platform, please contact us.
10 Third-Party Links & Services
The bgn88 platform may have connections to certain third-party services, such as payment gateways. These third parties have their own privacy policies, and their collection and use of information is outside the scope of this Policy. We recommend that you read the privacy policies of those respective services.
We are not responsible for the privacy practices of third-party websites or services.
11 Policy Changes
bgn88 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- Displaying a clear notice on the website;
- Sending a message to your registered email (for important changes).
If you continue to use the platform after a change, you will be considered to have consented to the updated Policy. Always view the latest version of this page.
12 Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us. bgn88's dedicated support team is available in both Bengali and English, seven days a week, 24 hours a day.